Your well-being is my priority, and that extends beyond our therapy sessions. I'm committed to ensuring that the process of booking, paying for, and seeking coverage for our sessions is seamless and hassle-free for you. Feel free to connect if you have any queries regarding coverage or our policies – I'm here to assist you every step of the way.
Payments can be made through Jane App, a secure and encrypted billing platform. Interac e-transfer payments are also accepted.
If a credit card payment is declined, you will be sent an Interac payment request by email or text. Payment is required within 12 hours of the request.
Please check that your insurance provider covers services from an RCC (Registered Clinical Counsellor) or CCC (Certified Canadian Counsellor). Receipts with my registration number will be emailed to you after your appointment.
If you have registered through Jane, your credit card will be charged at the time of the appointment.
Interac e-transfers must be made in advance of your session to secure your appointment.
I have a 24-hour cancellation policy.
I am committed to providing every client with exceptional care. When a client cancels without giving enough notice, it prevents another client from being seen. Therefore, appointments cancelled with less than 24 hours notice or “no show” appointments where the client does not show up for their scheduled session will be charged the full cost of the session.
Please note your completed consent and confidentiality form is required to proceed with your scheduled appointment.
If you are running late, please contact Robin by email or phone. She will do her best to give you the full hour, however your session will be shortened if there are other clients after you.
Many extended health benefit plans (e.g. Blue Cross, Sunlife, ManuLife, Great West Life, etc.) will reimburse you for the services of a Registered Clinical Counsellor (RCC) or a Canadian Certified Counsellor (CCC).
Robin is certified as both an RCC and CCC. Please check your plan's details to see if you're covered by a registered or clinical counsellor.
If your plan covers you for counselling or psychotherapy services, you will pay Robin for the cost of the session in full, and then submit your receipt to your extended health care provider for reimbursement.
While anxiety can serve a purpose, persistent and overwhelming feelings can negatively impact your well-being and relationships. This guide presents three evidence-based techniques to help you regulate your nervous system and manage anxiety effectively.